Since all of our jewelry is handmade to order we do not accept refunds. However, you may exchange certain items, view Exchange section below.
We accept exchanges for most items, given that the following conditions are met:
-Buyer must send a message within 7 days of receiving the item.
-Buyer must get approval before sending back item, and the item must be placed in the mail within 5 days of approval.
-Item must be returned in unused condition.
-All packaging, certifications and other items received with original item must be mailed back.
-Buyer covers the cost of sending back the item and is responsible for shipment.
-Buyer is not refunded for the initial shipping fee and any duty taxes paid.
*ITEMS NOT AVAILABLE FOR RETURN OR EXCHANGE:
-Items that have been altered or changed per your request.
-Personalized or engraved items
CANCELING AN ORDER PRIOR TO SHIPMENT:
If a customer cancels a transaction prior to shipment a full refund will be given if the cancellation was made within 24 hours form the date of purchase. If a customer decides to cancel a transaction after 24 hours from the date of purchase there will be a 25% restocking fee for the item to cover the material cost of making the item and to cover the time and labor needed to make the item.